In order to update your address on file, please connect with one of our agents.
If there is a mismatch between the address on your ID and the address in your Underdog account, you may need to provide additional documentation to verify your account. Proof of Residency establishes that you live at the address associated with your Underdog account.
What Do I Need to Present? Please have a valid copy of your ID or US/Canadian passport present, along with proof of residency.
Proof of Residency
Examples of accepted proof of residency include:
Utility bills (e.g., electricity, water, or gas bills)
Officially addressed mail
Mortgage or lease agreements
Bank statements
Each document must clearly display your name and the address registered to your Underdog account and should be dated within the last three months. Note: Ensuring that the documents are dated within the last three months.
How Does the Process Work? Because we must first confirm account ownership before proceeding with any account holder changes, you will be sent a verification link on your mobile device upon requesting an address change. You will need to submit a photo of your ID and a selfie holding up the ID next to your face. Alternatively, you may attach your proof of residency for your new address directly to the support conversation within the platform. Once you've successfully provided the requested information, the support team will review your submission and notify you of the outcome, typically within a few business days.
How to attach Proof of Residency:
Proof of Residency document can be attached directly to the conversation by clicking the "+" button next to the text box. Supported formats include scanned copies or clear digital images in PDF or JPEG format. If you experience technical difficulties, such as issues with file uploads, consider using a laptop or desktop for better compatibility. As an alternative, Proof of Residency can be emailed to [email protected]