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Resetting Your Password
Resetting Your Password
Updated this week

If you have any issues with the instructions below, please reach out to us directly by clicking the “Contact Support” button in the app.

Reset Instructions once logged in

  1. Locate and tap the "Account" tab in the bottom right corner of your app

  2. Press the "Change Password" button in the Preferences section

  3. You will then be prompted to confirm that you wish to change your email, hit continue if you would like to proceed with the email change

  4. Check your account email for the password reset link which will have the subject line: "Your password reset request"

    1. Be sure to check your spam folder if you are not seeing the email in your main inbox

  5. Click the "Reset Password" button and create your new password

  6. Ensure that all the password requirements have been met before submitting the new password

  7. Once the password has been changed you will receive an email confirming the change. This email will have a subject line that reads: "Password Changed"

  8. Head back to the Log In screen in your app and use the new password to log in!

Reset Instructions - Unable to Log In

  1. From the main log in screen, hit the "Forgot Your Password?" button

  2. The next screen will prompt you to enter the account email for which you'd like to reset the password

  3. Check your account email for the password reset link which will have the subject line: "Your password reset request"

    1. Be sure to check your spam folder if you are not seeing the email in your main inbox

  4. Click the "Reset Password" button and create your new password

  5. Ensure that all the password requirements have been met before submitting the new password

  6. Once the password has been changed you will receive an email confirming the change. This email will have a subject line that reads: "Password Changed"

  7. Head back to the Log In screen in your app and use the new password to log in!

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