Login issues (e.g. 429 error)
A "429" error means that you've hit a rate limit for accessing the Underdog Website/App. This means you've made too many requests in a short period of time. If you are receiving this error, follow the instructions below to resolve this issue.
Common Troubleshooting Steps
Wait for a while: Typically, the rate limit will reset after some time. Wait approximately 30 minutes or more before attempting to access the platform again.
Clear your cache or cookies: Sometimes, stored data can cause issues. Try clearing your browser’s cache and cookies, and then attempt logging in again.
Check your internet service status: If the issue persists, it might be a server-side problem. Check if the service is facing any outages or issues. If possible, also try to sign in using data instead of WiFi.
Contact customer support: If none of the above works, you may need to reach out to our support team to resolve the issue.
Excessive Login Attempts
Account security is paramount on Underdog. If you've failed multiple login attempts, your account will be locked out as a precaution. Once your account has been locked, you'll receive an automated email prompting you to confirm your login information. In order to unlock your account, please access this email and follow the troubleshooting steps provided to unlock your account. This will include resetting your password and confirming your device and login location.
If you're still running into login issues after resetting your password and confirming your device and location, you can reach out to us directly by clicking the “Contact Support” button in the app!