Withdrawals are always free and have a minimum of $10 unless the account balance is below a total of $10 - at which point the customer can withdraw whatever remains in their account.
Account balances are broken down into two categories: Bonus cash and Withdrawable cash.
Bonus cash
This is a customer's bonus cash balance awarded to the user via promotion. It must be played through before it is eligible to withdraw. See the "Promotions" rule page for details.
Withdrawable cash
Cash that can either be played with or withdrawn by the customer.
Withdrawal requests are processed within 48 to 72 hours.
We offer withdrawals via PayPal, Trustly, and Paysafe.
Withdrawal Status
Withdrawals are typically processed within 48-72 hours after being requested. This timeframe applies to the initial review and approval by our team. Processing times vary by payment method. Trustly withdrawals may take 1-3 business days, depending on your bank's processing capabilities. Debit card withdrawals typically settle within 24 hours. PayPal transactions, especially those involving larger amounts, may require additional checks, which can extend processing by up to 24 hours.
At Underdog, we aim to provide a seamless withdrawal experience, but delays may occasionally occur due to banking processes, holidays, weekends, or other reasons.
This timeframe can vary depending on volume. During high-volume periods, banks may require additional time (up to 3 business days) to update your account. Please note that canceling and re-requesting any withdrawal will reset the processing timeframe. Weekends and holidays do not count as business days and may further extend the timeframe.
Troubleshooting Delayed Withdrawals
Below are steps you can take to resolve withdrawal delays effectively:
Verify Processing Status: Check the email linked to your account to confirm withdrawal details and ensure accuracy in the method and amount entered.
Wait the full timeframe: For standard withdrawals, allow up to 72 hours from the time the withdrawal was requested. For Trustly bank transfers, allow an additional 1-3 business days.
Check bank policies: Verify your bank's specific policies regarding settlement times, particularly for processors like Trustly.
Reach out to Underdog Support: If the full timeframe has passed, use the app's 'Contact Support' link to get further assistance for any unresolved issues.
For delays with online banking withdrawals via Trustly, you can contact Trustly Support directly.
Can I cancel my withdrawal?
Yes, you can cancel your withdrawal if desired! However, please note that canceling and re-requesting any PayPal withdrawal will reset the 24-72 hour processing timeframe. Excessively canceling and re-requesting withdrawal may result in an account restriction and review by our Responsible Gaming team.
To cancel a withdrawal in the app, go to the Account tab, select Withdraw, and tap Cancel withdrawal on your pending request.