Please be sure to contact your financial institution to verify that deposits may be made with Underdog beforehand.
Deposits may be rejected for various reasons, including:
Mismatched zip code
Mismatched name - including suffixes like "Jr."
Mismatched billing address
Insufficient funds
Declined by the issuing bank
Billing address discrepancies or outdated card details may require updating with your bank or Underdog account
Please make sure any deposit source you use is in your name and matches the details on your Underdog account. Additionally, shared payment methods across multiple accounts are not permitted. Each account is required to have its own dedicated payment sources, such as a debit/credit card or PayPal account.
If you don't see an error code for your rejected deposit, you can reach out to us directly by clicking the “Contact Support” button in the app. Alternatively, users can manually enter card details or use options like PayPal and bank connections through Trustly if Apple Pay fails. Contacting your financial institution for transaction authorization may also resolve some issues.