Step-by-step instructions on how to withdrawal via Trustly (our online banking portal)!
Instructions
These instructions will be the same on both mobile and web.
Head over to the "Account" tab and select "Withdrawal".
Enter your desired amount, select "Online banking" and hit "Continue to connect bank".
Next, please select your bank. Note that while some financial institutions may not be offered, you can always search for your bank if you do not see it listed in the preset options shown.
After selecting your bank, you'll need to confirm and connect your desired account. Follow the prompts and instructions listed to successfully connect your bank account.
Once your bank is linked to your Underdog account, select "Withdraw" highlighted in yellow.
You'll then receive notice to confirm this request via email. The request must be confirmed within ten minutes or your withdrawal will be canceled and funds returned to your Underdog balance.
Access the confirmation email sent and select "Confirm your withdrawal". You'll receive confirmation your withdrawal request has been successful! Once your withdrawal has been officially processed, you'll receive notification via email.
FAQs
When will my Trustly withdrawal be processed?
When will my Trustly withdrawal be processed?
Please allow 24-48 hours for your Trustly withdrawal to be processed! This timeframe can very depending on volume.
When will my Trustly withdrawal be deposited into my bank account?
When will my Trustly withdrawal be deposited into my bank account?
Your funds will appear instantly once processed unless your bank does not offer instant settlement through Trustly. If your bank does not, it can take 1-3 business days for those funds to appear in your bank account.
Can I cancel my Trustly withdrawal?
Can I cancel my Trustly withdrawal?
Please note that canceling and re-requesting your withdrawal will reset the processing timeframe. Excessively canceling and re-requesting withdrawal may result in an account restriction and review by our Responsible Gaming team. Once your Trustly withdrawal has been officially processed it can no longer be canceled. We recommend reaching out to your financial institution directly in this case.
Is there a limit on how many Trustly withdrawals I can request?
Is there a limit on how many Trustly withdrawals I can request?
No! Please keep in mind while there is no limit to the amount of Trustly withdrawals you may request, failure to fully play-through deposited funds before requesting withdrawal may be flagged by our team and result in a review of your account.
What if I'm having an issue with my Trustly withdrawal?
What if I'm having an issue with my Trustly withdrawal?
If you're running into an issue or have any additional questions, you can reach out to us directly by clicking the “Contact Support” button in the app!