How do I enable location sharing on iOS?
Steps
Open your device's "Settings", then select "Apps"
Scroll down to "Underdog", then select "Location"
While in the "Location" tab, allow location access. Please make sure "Precise Location" is toggled on as well.
When allowing location access, any of the 3 prompts may be selected depending on personal preference.
Why Does Underdog Need My Location?
To comply with state-specific laws and regulations, our app needs to access your location while you use our platform. This is necessary because each state has different rules regarding online gaming, including where certain activities are allowed.
By verifying your location, we can ensure that you're playing from a state where it's legally permitted and offer you the appropriate experience based on your state's laws. Your location data is used solely for this purpose and is not shared beyond what is required for legal compliance.
How do I enable location sharing on Android?
Steps
Head to settings and then select the Location option.
Toggle the location setting to "On".
Choose App Permissions.
Select Underdog Sports from the list of available apps.
Select the option to allow location access only while using the app. Additionally, please ensure that your device's location settings are set to "High Accuracy Mode.
What is GeoComply?
GeoComply is a geo-location verification software offered to iGaming, DFS, sports betting, casinos, and lottery companies. The software uses GPS data, as well as Wi-Fi triangulation and IP address matching to determine the physical location of a user with that device.
The company complies with various regulations and standards and is licensed in multiple jurisdictions, including the United States and Canada.
Are VPN's Allowed?
Understanding and Resolving VPN/Proxy Errors
To ensure you're eligible to use Underdog’s services, we need to verify your location. This helps us confirm that you're in a location where we can legally provide our services. Using a Virtual Private Network (VPN) or other location-masking tools prevents us from verifying your location correctly, which means you may not be able to access our services.
Users may encounter VPN errors even when not actively using VPNs due to issues like misconfigured proxy settings, public network routing, or network anomalies. These could result in the system falsely detecting VPN usage.
By using Underdog, you agree not to use VPNs or similar tools that block or alter your location. Make sure your device allows us to accurately determine your location so you can continue enjoying our services. Should you encounter VPN errors, consider checking your device settings for potential misconfigurations.
General Troubleshooting Steps
Turn Off VPNs and Proxies Double-check that VPN or proxy services are disabled in device settings:
On your mobile device, go to Settings > Wi-Fi > Tap connected network and ensure "HTTP Proxy" is set to "Off".
On your computer, inspect browser or network configurations for proxy detours.
Restart Your Devices Restart your phone, computer, and router to clear any lingering network issues.
Reconnect Your Network
Temporarily disable your internet connection, wait a few seconds, and turn it back on.
Switch to a mobile hotspot from your usual Wi-Fi/Ethernet connection to test whether the issue is tied to your network.
Enable Location Services Ensure location permissions for Underdog Sports are enabled, especially for browsers:
On Chrome, go to Settings > Privacy and Security > Site settings > Location, and ensure "Allow" is selected for Underdog.
Switch Browsers or Disable Extensions
Try accessing your account using a different browser. Extensions, especially security-related ones, could interfere with location detection.
On your current browser, temporarily disable extensions to identify potential conflicts.
Update Device and App Verify your device's operating system and the Underdog Sports app are updated to the latest versions. Bug fixes in updates often resolve detection errors.
Last Resort Actions
Reinstall the Underdog Sports app after uninstalling it.
Perform a complete router reset.
If errors persist on one device, try accessing your account via a different device or network.
Need Further Assistance?
If the recommended steps fail to resolve your issue, contact our support team with details of your network settings and the exact error message.
Can I Play In Other Countries?
Unfortunately, Underdog is only permitted to operate in the US and Canada (except Ontario) at this time.
If you'd like to inquire about the possibility of future offerings in expanded countries, you can reach out to us directly by clicking the “Contact Support” button in the app.
I Could Play In My Home State, But I Can’t Play While Traveling
Your eligibility to play on Underdog is determined by your physical location. If you are traveling and are currently in an ineligible state, you will not be able to deposit or enter contests until you are back in an eligible state.
Please make sure your location services are enabled at all times when accessing the platform, per regulations.
Precise Location
Enabling precise location ensures your location is accurately captured when playing on Underdog. If you're running into connection issues, please follow the step-by-step process listed below to enable precise location on your mobile device:
Instructions
These instructions will be the same on both Android and iOS.
Select "Settings" on your mobile device, scroll down to "Apps", then select "Underdog"
Select "Location" then confirm "Precise Location" is toggled on
If you're still running into location issues after enabling precise location, you can reach out to us directly by clicking the “Contact Support” button in the app!