How can I refund my deposit?
To request a refund of a deposit, you can reach out to us directly by clicking the “Contact Support” button in the app.
If it is the first deposit made on the account, you are also able to initiate a refund through the app by going to the Withdrawals section of the Account page.
Any matched funds that were added as a result of a deposit promotion will be forfeited should the deposit be refunded.
General Troubleshooting Steps
Before addressing specific issues, ensure your app is updated and try switching networks or restarting your device. Log out and back in to refresh your session. Disabling VPNs can also resolve connectivity-related transaction failures.
Is there a fee associated with Credit Card Deposits?
Underdog does not directly charge a fee for credit card deposits.
While Underdog does not assess a fee for using a credit card, you should reach out to your financial provider to ensure no fees are assessed on their end.
Can I use a family member/friend’s card?
All deposit and withdrawal sources must match the details on the Underdog account.
Per Underdog's terms of service, using a deposit or withdrawal source that does not belong to you or match the details on the Underdog account is strictly prohibited. Please only use sources that are in your name, or your account may be subject to restriction and review.
How do I raise my deposit limit?
Once set, a limit cannot be increased or removed for 90 days. This limit will go into effect immediately and includes deposits made prior to setting the limit if those deposits were made within 30 days.
Mobile
Head to the Account tab in the lower right corner.
Scroll to Preferences and select Responsible Gaming Limits.
Select Limits, and scroll to Deposit Limits.
Enter the amount for your limit, and press Save.
Desktop
Select Account in the top right corner.
Scroll to Help & support and select Responsible Gaming Limits.
Select Limits, and scroll to Deposit Limits.
Enter the amount for your limit, and press Save.
Is there a minimum deposit amount?
The minimum deposit amount required is $10 at this time. If you are having any trouble depositing, you can reach out to us directly by clicking the “Contact Support” button in the app.
Why was my deposit rejected?
Deposits may be rejected for various reasons, including:
Mismatched zip code
Mismatched name - including suffixes like "Jr."
Mismatched billing address
Insufficient funds
Declined by the issuing bank
Billing address discrepancies or outdated card details may require updating with your bank or Underdog account- Ensure the app is updated, and try switching between Wi-Fi and mobile data.
Restart the app or log back into your account to refresh the session.
Disable VPNs or proxies, as they can interfere with transactions.
Please make sure any deposit source you use is in your name and matches the details on your Underdog account. Additionally, shared payment methods across multiple accounts are not permitted. Each account is required to have its own dedicated payment sources, such as a debit/credit card or PayPal account.For declined deposits related to cardholder details, ensure the card matches the registered account holder's name. Address verification issues by providing valid identification and ensuring your account is properly authenticated.
If you don't see an error code for your rejected deposit, you can reach out to us directly by clicking the “Contact Support” button in the app. Alternatively, users can manually enter card details or use options like PayPal and bank connections through Trustly if Apple Pay fails. Contacting your financial institution for transaction authorization may also resolve some issues.
Does my location matter when attempting a Deposit?
Your location does matter when attempting a deposit! Due to legal regulations, deposits may only be accepted if you are physically located in a state where Underdog is able to offer its contests. For more information on which states are eligible, please see here.
Why did my deposit process later?
Deposits made directly from checking accounts or from a debit card are more prone to encountering a delay in posting officially, but this can occur with all deposit methods.
Does a Refunded Deposit count towards my Deposit Limit?
A deposit that has been made to the account but refunded does count toward the deposit limit. The limit is specifically for all transactions (deposits) made to the account during the 30-day rolling timeframe. You can verify the deposited totals by clicking on your 'Account' tab and then selecting 'Transaction History'.