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Location Troubleshooting

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Location Error Troubleshooting

If you're encountering location-related issues, follow these steps to help resolve the problem:

  1. Restart your phone or app: This can refresh your device or the app and fix temporary glitches.

  2. Toggle Airplane Mode: Turn on Airplane Mode for a few seconds, then turn it off. This can help reset your connection.

  3. Try different network connections: Log in with both Wi-Fi and mobile data to see if the issue persists across networks.

  4. Reinstall the app: Delete the app from your device and reinstall it to ensure you're using the latest version.

  5. Ensure that no VPN or other security software is enabled: Underdog prohibits the use of VPN services, and if a VPN is enabled, you will be unable to use our application.

“You have denied us location permissions” (Web)

If you are met with this error, please ensure that your location services are enabled both within your device and the browser you are using.

Below are guidelines on how to enable your location services depending on the device or browser you are using:

Operating System
​

Windows

  1. Go to Start > Settings > Privacy & Security> Location.

  2. Do one of the following:

    • If you're an administrator on the device, you can use the Location services setting to control whether the location service can be used on this device. If you're not an admin on this device, you will not see this setting.

    • To control location for just your user account, switch the Let apps access your location setting On or Off. If "Location services is off" appears on the settings page, you won't be able to turn on the Let apps access your location setting for an individual user account.

Mac


​On your Mac with macOS 13 or later:

  1. Choose Apple menu > System Settings,

  2. Click Privacy & Security in the sidebar

  3. Click Location Services. Turn Location Services on, enter your password if asked, and then click Unlock.

On your Mac with macOS 12 or earlier:

  1. Choose Apple menu > System Preferences

  2. Click Security & Privacy in the sidebar, then click Privacy

  3. Click Location Services. If the lock at the bottom left is locked, click it to unlock the preference pane. Turn Location Services on.

Browsers

Chrome

  1. On your computer, open Chrome.

  2. At the top right, select More > Settings > Privacy & Security

  3. Select Site settings.

  4. Under “Permissions,” select Location.

  5. Select the option you want as your default setting.

Safari

  1. Open System Settings: Click the Apple menu in the upper left corner of the screen, then choose "System Settings".

  2. Go to Privacy & Security: Click on "Privacy & Security" in the sidebar.

  3. Select Location Services: Click on "Location Services".

  4. Enable Location Services: Make sure the toggle next to "Location Services" is switched to green to enable location services.

  5. Allow Safari Access: In the list of apps, find "Safari" and ensure it has the "Allow" option selected

Edge

  1. Go to Start > Settings > Privacy > Location.

  2. Turn on Allow access to location on this device.

  3. Turn on Allow apps to access your location.

  4. Turn on Allow desktop apps to access your location if present.

Firefox

  1. Click the "Site Identity Button" (globe/padlock) on the location bar

  2. Click "More Information" to open "Tools > Page Info" with the Security tab selected

  3. Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

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