Step-by-step instructions for withdrawing funds via PayPal. Please note: you can only withdraw to a PayPal account that has been previously used to make a deposit.
Instructions
These instructions will be the same on both mobile and web.
Head over to the "Account" tab and select "Withdrawal"
Enter your desired amount, select "PayPal" and hit "Continue"
Your saved PayPal email address will be displayed. If this is your first PayPal withdrawal, you'll be prompted to enter your PayPal email address — this will be saved and locked to your account for future withdrawals. If you have multiple PayPal addresses on file, you'll be asked to select which one to lock. Once set, select "Withdraw" highlighted in yellow.
You'll then receive notice to confirm this request via email. The request must be confirmed within ten minutes or your withdrawal will be canceled and funds returned to your Underdog balance.
Access the confirmation email sent and select "Confirm your withdrawal." You'll receive confirmation your withdrawal request has been successful! Once your withdrawal has been officially processed, you'll receive notification via email.
FAQs
When will my PayPal withdrawal be processed?
All PayPal withdrawals are typically processed 24–72 hours after being requested. This timeframe can vary depending on volume.
Why is the PayPal option greyed out?
Withdrawals can only be made to a PayPal account that has previously been used for a deposit. To unlock PayPal as a withdrawal option, simply make a deposit using your PayPal account.
What PayPal email address will my withdrawal be sent to?
Your PayPal email address is saved and locked to your account the first time you use PayPal for a withdrawal. This ensures your funds are always sent to the correct address. If you need to update the email address on file, please contact our support team.
Can I use a different PayPal email address?
Although your PayPal email address can be different from your Underdog account email, please note that the use of third-party or business PayPal accounts is prohibited per our terms. Any PayPal email address used must be registered to the listed Underdog account holder. If a PayPal email is already connected to another Underdog account, you will not be able to use that email. If you need to update the PayPal email address saved to your account, please reach out to our support team.
Can I cancel my PayPal withdrawal?
Please note that canceling and re-requesting any PayPal withdrawal will reset the processing timeframe. Excessively canceling and re-requesting a withdrawal may result in an account restriction and review by our Responsible Gaming team.
Is there a limit on how many PayPal withdrawals I can request?
No! Please keep in mind that while there is no limit to the number of PayPal withdrawals you may request, failure to fully play through deposited funds before requesting a withdrawal may be flagged by our team and result in a review of your account.
What if I'm having an issue with my PayPal withdrawal?
If you're running into an issue or have any additional questions, you can reach out to us directly by clicking the "Contact Support" button in the app!
How can I claim my withdrawal on PayPal once it's been processed?
Once the withdrawal has been processed, the funds should arrive in your PayPal balance. From here, you'll have the option to keep those funds in your PayPal account, or transfer them to your bank by clicking "Transfer." The transfer option should appear on both the PayPal app and on the web.