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Location Error Troubleshooting

Updated over 2 weeks ago

If any location issues persist, you can reach out to us directly by clicking the “Contact Support” button in the app. Be sure to include a screenshot of the error message you're receiving to help us assist you more efficiently.

If you're encountering location-related issues, follow these steps to help resolve the problem:

  1. Restart your phone or app: This can refresh your device or the app and fix temporary glitches.

  2. Toggle Airplane Mode: Turn on Airplane Mode for a few seconds, then turn it off. This can help reset your connection.

  3. Try different network connections: Log in with both Wi-Fi and mobile data to see if the issue persists across networks.

  4. Reinstall the app: Delete the app from your device and reinstall it to ensure you're using the latest version.

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