You may be required to submit documents in order to confirm account ownership on Underdog.
For any account holder changes, Underdog must confirm account ownership to ensure your account is secure and any requested changes are authorized by the listed Underdog account holder. These situations include, but are not limited to the following:
Verification
Change of address
Email change
Updating any personal account holder details (Name, DOB, etc)
Please note that for any violation of our terms, additional documents may be requested by our Fraud and Payments team. This also applies to any outreach from our Responsible Gaming team.
We're always here to help and can assure you that your privacy is paramount. You will receive a secure link to provide documents upon request in situations such as the ones mentioned above. If documents are provided via chat or email, they will be wiped from our system immediately following review.
For any remaining questions you can reach out to us directly by clicking the “Contact Support” button in the app!