The official migration date is April 15, 2025! We’re excited for you to join us on the new platform!

No, you do not need to create a new account. You will already have an existing account on the Underdog app! You just need to sign in using the same email and password that you were using for the Sportsbook app.

Once the migration is complete, your account balance will be carried over seamlessly to the new platform. You will be able to see your balance in the Account tab after signing into your Underdog account!

All of your existing bets, including futures, will settle prior to the migration. Once the migration is complete, your transaction history, wallet balance, and Responsible Gaming limits will be carried over seamlessly to the new platform.

Your bonus funds will be transferred to the new app during the migration, and you'll have access to them there.

Withdrawals will be processed within the standard 24-72 hour timeframe. If you experience any issues with a pending withdrawal, please select "Contact Support" in the app or send us an email at [email protected].

Yes, your Responsible Gaming limits will carry over automatically, so you don’t need to take any action.

Yes, we’ll keep the current promos and bonuses running until the migration. Once the migration is complete, exciting new promos and bonuses will be available on the new platform!

Yes! You can obtain this data by going to the Account page and selecting "Contact Support." Our Customer Support team will provide you with a file containing all of your account data.

You can close your account by going to the Account page and selecting "Contact Support" or by sending us an email at [email protected]. Our Customer Support team will assist you with the account closure process.

You can reach out just like before! Use the in-app “contact support” button or email us at [email protected] for any questions or disputes after the migration.