If a withdrawal was canceled on your behalf, you can reach out to us directly by clicking the “Contact Support” button in the app.
A withdrawal may be canceled if any term of Underdog's service has been violated upon the request being made. This can include, but is not limited to, depositing and immediately withdrawing funds with no gameplay, withdrawing to a third-party source, or hedging funds.
Additionally, withdrawals may not be accepted due to reasons beyond our control. These can include issues such as the bank declining the transaction, incorrect information (e.g., a typo in the email address) being provided, or problems with the payment provider.
If you're experiencing issues with a withdrawal to your bank, we recommend checking with your bank to ensure they are allowing our payment provider to complete the transaction