Skip to main content

Review Process and Timeline

Updated over a week ago

To speak with our team directly, you can use the "Contact Support" button under your account tab on the Underdog App.

Review Process


The review process can vary depending on each customer's situation. Typically, we will need to obtain documents such as a photo of your ID, a selfie holding up your ID, bank statements, and pay stubs (when applicable). Not all situations are the same, so the exact process will vary depending on the reason for the review.

Timeline


The exact timeframe for a response can vary, but in general, you can expect a response within 1-2 business days once all requested documents are received.

Did this answer your question?