If you believe a Prediction Pick market settled incorrectly, here's what you need to know.
How settlement works
Markets are settled exactly as outlined in each exchange's official rules and the specific market description. The resolution source, timing, and criteria are all defined in advance. Outcomes are determined strictly according to those terms.
For Kalshi-powered accounts, settlement is controlled by Kalshi's Outcome Review Committee. For CDNA-powered accounts, settlement is controlled by Crypto.com | CDNA. Underdog Predict reflects the settlement from the exchange and does not independently re-settle or reverse market outcomes.
What to do if you think a settlement is wrong
Contact our support team with your entry details and a description of what you believe went wrong. We'll review the market settlement against the official rules and follow up.
Please note: We are not able to confirm or deny a settlement error until we've reviewed the details. Do not expect an immediate resolution — settlement reviews involve coordination with the exchange.
How corrections work
If an amendment to a settlement is confirmed by the exchange, affected customers receive an account credit reflecting the correction. We do not re-settle the original trade or reverse the transaction. Any corrections come directly from the exchange's amendment process.
What to expect
We cannot promise a specific timeline for settlement reviews.
We cannot guarantee a correction will be issued — that determination is made by the exchange.
If a correction is confirmed, it will be applied to your account without requiring further action from you.
Stat corrections (Kalshi-powered accounts only)
This section applies to Kalshi-powered accounts only. CDNA-powered accounts have separate correction policies governed by Crypto.com | CDNA.
Kalshi honors stat corrections made during a game. However, per the Kalshi Rulebook, post-game stat corrections that occur 24 or more hours after the game concludes are not recognized and will not affect settlement. This is a contractual rule built into how Kalshi markets are defined — it is not something Underdog can override.
If an official stat correction is issued more than 24 hours after the game, your entry will remain settled as originally determined, even if the corrected stat would have changed the outcome.
Frequently asked questions
Why can't Underdog just fix this?
Settlement is final on the exchange. Our records reflect what happened there. If a correction is warranted, it comes through as an account credit once the exchange confirms an amendment.
Other people seem to have gotten paid out differently — why?
Different users may have different positions (e.g., Yes vs. No side, different contract quantities, or different entry prices). If you believe there's a specific error on your account, contact support with your entry details.
This happened on a CDNA position — does the same process apply?
Yes. For CDNA-powered accounts, settlement is controlled by Crypto.com | CDNA under their rules. The same principle applies: Underdog reflects the exchange's settlement and cannot override it independently.