Pro tip: Have your government-issued ID handy and a new email address in mind (not associated with another account) to speed up the process!
To change or update your current account email address, please follow the steps below:
Locate and tap the Account tab in the bottom right corner of the app
Scroll down and tap the Contact Support button
From here tap "Send us a message" > "Account Help" > "Change Account Email or Username" > "Change Email Address" > Respond to the Message
Our Customer Support team will respond with instructions for account verification:
You'll need to provide a photo of your government-issued ID
Take a selfie holding the ID next to your face
Ensure all ID details are clearly visible in the photos
Inform the support team of the new email address you'd like to use. Ensure that it is not already associated with another Underdog account.
Once your email address is updated, you will receive a verification email. Click the link in the email to complete the process.
Once the review is complete and verification is successful, your account email will be updated, and you're good to go!